Returns & Exchanges

We offer a 14-day return period for all physical audio hardware and a 7-day money-back guarantee for unredeemed software licenses to ensure your studio setup is perfect. Please note that activated digital products are non-refundable due to the nature of software licensing.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to your order history to submit a return request or contact our support team with your order number.

• 2.
  Verification Check

  Our technical team will verify that software licenses have not been activated or that hardware remains in its original, sealed packaging.

• 3.
  Packaging and Shipping

  For physical gear, securely pack the item in its original box with all included accessories and apply the provided prepaid shipping label.

• 4.
  Refund Processing

  Once received and inspected, we will process your refund to your original payment method within 3-5 business days.